Canary Raises $80 Million to innovate Hotel Guest Experience Management
Revolutionizing hospitality with Cutting-Edge Technology
As its inception in 2018 by Harman Singh Narula and his longtime friend SJ Sawhney, Canary has been transforming hotel guest management by digitizing and automating the entire guest interaction process. The company has now secured nearly $180 million in total funding, with its recent Series D round bringing in $80 million led by Brighton Park Capital.
Tackling Contemporary Challenges in hotel Operations
“Operating a hotel today means dealing with growing complexities,” states Singh Narula. “Guest expectations are evolving rapidly while labor shortages continue to strain operational efficiency. We identified a significant void in technology solutions designed specifically for hoteliers and set out to create tools that improve guest satisfaction, increase profitability, and simplify workflows.”
A Comprehensive Platform Covering Every Phase of the Guest Experience
Canary’s solution integrates smoothly across all stages of a guest’s stay-from booking through checkout. As an example, guests can use mobile check-in options or communicate directly with front desk personnel via text messaging.The platform also incorporates AI-powered support using large language models (LLMs), enabling instant assistance through voice commands, chatbots on websites, and SMS interactions.
Delivering Tailored Experiences at Scale Across Thousands of Hotels Worldwide
“Each hotel enjoys a uniquely branded interface customized to their identity,” adds Singh Narula.”Most guests don’t realize Canary is behind their seamless experience.” Currently serving over 20,000 properties across more than 100 countries-including major brands like Rosewood Hotels, Marriott International, Best Western Hotels & Resorts, and Wyndham-Canary has become an essential partner within global hospitality.
Standing out Amidst Growing Competition
The market for hotel management software features competitors such as Cloudbeds and Revinate; however, Canary differentiates itself through robust AI capabilities combined with comprehensive end-to-end service coverage that few others offer.
A Strategic Funding Possibility Seized
“We weren’t actively pursuing investment at this moment,” explains Singh Narula, “but when the opportunity arose to collaborate with partners aligned with our vision and values we embraced it.” Alongside brighton Park capital leading this round are investors including Y Combinator, Insight Partners, and Fidelity Ventures.
Accelerating Growth Through New Investment
The capital injection will fuel accelerated hiring across multiple teams while advancing product development efforts focused on enhancing user experiences for both hotels and their guests alike.
“Travel remains one of humanity’s most profound ways to connect globally,” reflects Singh Narula. “We believe Canary plays an essential role in making these journeys more personalized-and ultimately unforgettable.”
The Road Ahead: Elevating Hospitality via Innovation
The travel industry is experiencing a strong resurgence-with global tourism arrivals surpassing one billion early in 2024-driving increased demand for smart hotel management solutions. Canary , leveraging state-of-the-art AI technologies alongside tailored digital tools crafted specifically for hospitality needs, Canary is well-positioned as a pivotal enabler helping hotels worldwide meet modern expectations efficiently while delivering outstanding guest experiences.
