Wimbledon Enhances Hawk-Eye Technology after Critical Malfunction Disrupts Play
Following a notable error during a high-stakes match on Center Court, Wimbledon officials have upgraded their Hawk-Eye electronic line-calling system. The malfunction occured when the technology failed to detect an out-of-bounds shot by Sonay Kartal, causing confusion and controversy between her and opponent Anastasia Pavlyuchenkova.
Unexpected System Failure Leads to Missed Line Call
An inquiry uncovered that the ball-tracking system was unintentionally switched off for part of one game,resulting in missed calls during that period. Specifically, Kartal’s shot clearly landed beyond the baseline but was not flagged as out due to this temporary deactivation. The issue only came to light after officials reviewed the point following player protests.
Preventing Human Error Through System Improvements
The All England Club has confirmed that manual control over disabling Hawk-Eye has been removed from operators during matches. “After careful analysis, we have eliminated the ability for staff to deactivate ball tracking mid-game,” Wimbledon representatives explained. “This change ensures such human errors cannot happen again.”
Match Consequences and Player Responses
If correctly called out, Pavlyuchenkova would have taken a 5-4 lead in the opening set; though, umpire Nico Helwerth ordered a replay rather. Kartal went on to win that game. The Russian player voiced frustration about perceived bias: “Because she is local, they can say whatever they want. They took my game away.”

Official Statement and Apology Issued by Organizers
A spokesperson clarified: “The Electronic Line Calling (ELC) system operated correctly except for one segment where it was mistakenly turned off by operators.” During this interval, three calls were missed; two were compensated through chair umpire decisions unaware of the system’s status.
“After identifying these errors, play was paused for review and it was deemed fairer to replay the disputed point,” officials added with apologies extended to both players involved.
Pavlyuchenkova Reflects on Confusing Incident Amid Growing Reliance on Technology
The Russian athlete shared insights from her post-match conversation with umpire Helwerth: “At first I thought my shot had gone long-it happened at a crucial moment.” she also expressed concern about diminishing human judgment in tennis officiating as technology increasingly dominates since pandemic-era changes.
“We’re losing some of tennis’s conventional spirit with fewer human elements involved,” she said. “They’re quick with fines but less attentive when it comes to line calls.”

Leadership Expresses Regret While Affirming Confidence in Technology Transition
Sally Bolton, chief executive of Wimbledon organizers, conveyed regret over the incident while emphasizing trust in Hawk-Eye’s overall accuracy: “this isolated human error is unfortunate but does not reflect our confidence in electronic officiating.” This year marked Wimbledon’s full transition away from traditional line judges-a shift unique among Grand Slams until recently adopted elsewhere.

Bolton declined detailed explanations regarding how deactivation occurred but assured thorough reviews led to stronger safeguards:
“Disabling cameras mid-match is not standard procedure; once discovered we thoroughly examined all systems and implemented necessary improvements.”
Kartal Acknowledges Umpire’s Efforts Despite Unusual Circumstances
Kartal admitted uncertainty about whether her shot landed inside or outside yet praised umpire Helwerth’s handling under pressure:
“These situations are extremely rare-he did his best given limited options-and replaying seemed fairest.”
Pavlyuchenkova recovered impressively after saving set points en route to winning their match 7-6 (7-3), 6-4 securing her quarter-final berth. When asked humorously how she might feel if defeated due to such an error she joked: “I’d probably say I hate Wimbledon and never come back.”
Tennis Community Voices Concerns Over Technological Accuracy Amid Growing Pains

This episode adds momentum amid ongoing skepticism voiced by Britain’s top players Jack Draper and Emma Raducanu who recently questioned Hawk-Eye’s precision during critical moments across global tournaments where similar systems are now standard.
Raducanu remarked after losing against Aryna Sabalenka:
“it’s frustrating when key calls turn out incorrect here.”
A Firm Commitment To Fairness And Precision Remains Central For Organizers
- Wimbledon continues strong faith in ball-tracking technology despite occasional glitches;
- The live ELC relies heavily on flawless coordination between operators & review officials;
- Human mistakes triggered immediate procedural updates ensuring improved future reliability;
- Technological advancements remain integral within modern tennis officiating worldwide;
- Player feedback plays an essential role toward refining these innovations moving forward .